Shipping policy

At infinityGlass, we are committed to ensuring that your order reaches you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

  • All orders are processed after payment has been successfully received.
  • Orders are generally processed within [1–3 business days]. Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be longer during promotional periods, holidays, or periods of unusually high order volume.
  • Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.

2. Shipping Locations

  • We currently ship orders to India .
  • Shipping availability may vary depending on the product and delivery address. If we are unable to deliver to your location, you will be informed before your order is dispatched.

3. Shipping Charges

  • Shipping charges are calculated based on the delivery location, order value, product size/weight, and the shipping method selected.
  • The applicable shipping charge will be displayed during checkout before you complete your purchase.

4. Estimated Delivery Time

  • After your order has been dispatched, the estimated delivery time is:
  • Local/nearby locations: 2–4 business days
  • Other locations within India: 4–7 business days
  • Remote locations: 7–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on the destination, courier availability, weather, holidays, and other circumstances beyond our control.

5. Order Tracking

  • Once your order has been dispatched, we may provide a tracking number through email, SMS, or other available communication methods.
  • You can use the tracking information provided by the courier to check the status of your shipment.
  • If you have not received tracking information within a reasonable period after your order has been dispatched, please contact us.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete delivery information
  • High order volumes
  • Transportation disruptions
  • Natural disasters or other unforeseen events

A delivery delay does not automatically qualify an order for cancellation or refund.

7. Incorrect Shipping Address

  • Customers are responsible for providing a complete and accurate shipping address when placing an order.
  • If an order has not yet been dispatched and you notice an incorrect address, please contact us as soon as possible.
  • Once an order has been shipped, we may not be able to change the delivery address.
  • Any additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.


8. Damaged Packages

  • Please inspect your package when it is delivered.
  • If your order arrives visibly damaged, please take clear photographs of the package and product and contact us as soon as possible at [your email address].
  • For damaged or defective products, please refer to our Return & Refund Policy for information about eligibility and the claims process.

9. Lost or Missing Orders

  • If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.
  • We will work with the shipping carrier to investigate the delivery.
  • We are not responsible for packages delivered to an incorrect address provided by the customer.

10. Shipping Restrictions

  • Certain products or locations may have shipping restrictions. If an item cannot be shipped to your selected location, we will notify you as soon as possible.
  • We reserve the right to cancel an order if delivery to the provided address is not possible.


11. International Shipping

  • If international shipping is available, customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.
  • Such charges are generally not included in the product price or shipping fee unless specifically stated at checkout.
  • Customers are responsible for complying with applicable laws and regulations in their destination country.

12. Changes to Your Order

  • If you need to make changes to your order, please contact us as soon as possible after placing the order.
  • We cannot guarantee that changes can be made once an order has entered the processing or shipping stage.

13. Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us:

  • infinityGlass
  • Email: sales.infinityglass@gmail.com
  • Phone: 6383174010
  • Address: Infinity Glass, Near RHR Hotel , Ondipudhur L&T Byepass, Coimbatore, Tamil Nadu 641016, India


We will be happy to assist you with your shipping-related questions.

Note: Delivery times, shipping charges, service areas, and other details stated above should be updated according to infinityGlass's actual shipping arrangements. This policy is intended as general ecommerce website content and should be reviewed for legal compliance with the laws applicable to your business.